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Confidentiality statement

This Privacy Statement describes how your personal information is collected, used, and shared when you visit or make a purchase through the online store

1. What data do we collect?

a) Device information

When you visit our website, we automatically collect certain technical data about your device, including:

  • web browser type
  • IP address
  • time zone
  • cookies installed on your device
  • the web pages you visit, your search terms and how you interact with the site

We call this information “Device Information”, and we collect it through:

  • Cookies
  • Log files
  • Web beacons, tags, and pixels

b) Order information

When you place an order through the website, we collect the following information:

  • first and last name
  • Shipping and billing address
  • phone number
  • email address
  • Payment method information

We call all of the above information "Personal Data".

2. How we use your personal information

We use personal data to:

  • processed and delivered your order
  • communicated with you regarding the order
  • sent invoices, confirmations or possible changes
  • deliver marketing information based on your preferences

We use device information to:

  • detection of potential security threats (e.g. fraud)
  • analysis and optimization of the user experience on the site
  • measuring the effectiveness of marketing campaigns

3. Sharing data with third parties

We share your data with trusted partners so that we can fulfill your order and improve our service:

a) Google

We use Google Analytics and other Google tools to analyze user behavior and advertise. Google may collect your data, more information can be found here:
https://www.google.com/intl/en/policies/privacy/
Opt-out: https://tools.google.com/dlpage/gaoptout

Also, Google uses the data for targeted advertising through remarketing campaigns.

b) Express mail

Your information (name, address, phone number) is shared with the delivery service for the purpose of delivering your order.
This is necessary so that the courier service can deliver to the address you provided.

4. Behavioral advertising

We may use your information to display personalized ads through:

5. Don't follow the signal

Our website does not respond to “Do Not Track” signals sent by your browser.

6. Your rights (EU users)

If you are an EU resident, you have the right to:

  • request access, correction, or deletion of your data
  • object to the processing or request the restriction of the processing

Contact us at info@ideal.ba to exercise these rights.

Note: your data may be stored or transferred outside the EU (eg to the US or Canada), where different data protection regulations apply.

7. Data storage

We retain your information for as long as necessary to fulfill orders, comply with legal obligations, and improve our service, unless you request its deletion.

8. Minors

Our website is not intended for persons under the age of 18 .

9. Changes to the statement

We reserve the right to change this Privacy Statement to reflect changes in the law, technology, or our business practices. Updates will be posted on this page.

10. Contact

For additional information, requests or complaints regarding data privacy, please contact us:

Altcomm doo
Sarajevska 56,
76250 Gradačac,
Bosnia and Herzegovina info@ideal.ba
Email:

Date of last update: 29.01.2023.