You can place your order in several ways:

1. Once you have selected the desired product, click “ADD TO CART” (next to the “ADD TO CART” button you can select the quantity), if you want to add more products to the same order, click “ADD TO CART” again on the product page, the cart will be automatically updated.

If you want to complete your purchase, click on “CHECKOUT”, after which you will be taken to a secure checkout page. Enter the required data, choose a payment method and click "ORDER". If you have filled in all the fields correctly, the order information page will appear, you have successfully ordered the product/s.

2. You can place your order by calling 062 904 900 (we are also available on Viber and Whatsapp) or by e-mail info@ideal.ba. You need to provide us with the code or name of the product you want and your data (name and surname, address, city and contact phone number)

You can cancel or change your order until the shipment has been shipped from our warehouse.

You can do this by e-mail info@ideal.ba or by phone 062 904 900 (we are also available on Viber and Whatsapp)

Plaćanje prilikom preuzimanja. Kada kurir dostavi paket na adresu plaćate kuriru gotovinom ili karticom. Uplata na naš račun virmanom u banci ili pošti

Pošiljke dostavljamo X Express kurirskom službom, cijena dostave se obračunava na stranici naplate.

Ulažemo sve naše resurse kako bi naručeni proizvod isporučili u što kračem roku te opravdali vaše povjerenje. Vrijeme dostave može ovisiti o veličini proizvoda, stanja na lageru i broju narudžbi za obradu. Obično naručene proizvode isporučujemo u roku 1-3 radna dana a najkasnije 5 radnih dana. Ukoliko se desi zastoj od dobavljača te se rok isporuke produži blagovremeno čemo vas obavijestiti putem e-mail-a ili telefona.

If you want to file a complaint about any product purchased at ideal, you can do so by phone at 062 904 900 (we are also available on Viber and Whatsapp), via our Facebook page ideal.ba or via email: info@ideal.ba.

We also advise you to read detailed information regarding complaints at the following link COMPLAINTS

If the product is correct, you have the opportunity to reconsider and notify us within 15 days of receipt of the shipment that you wish to cancel the purchase and return the product for money or exchange it for another one.
You can do this for any reason. For detailed information, please read the following linksCOMPLAINTSandTERMS OF SERVICE